Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to contact us to confirm proof of purchase.

To start a return, you can contact us at sales@dixielane.com.au using RETURN REQUEST in the subject box. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return may not be accepted.

You can always contact us for any return question at sales@dixielane.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalised items) and personal goods such as, but not limited to jewellery, swimwear and undergarments. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on any sale items or gift cards or vouchers.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item using your store credit from your previous order.

Refunds
We only offer refunds on items found to be faulty and confirmed by us. All other returns will be processes as an exchange of goods or store credit if eligible.